ACE Communications Virtual Training

August 18 - September 17, 2020 | 11 a.m. - 1:30 p.m. ET | Online Live Sessions

About

This training is tailored to address the unique operational techniques, challenges and responsibilities of the airport communication center dispatcher. It is based on a variety of techniques and recommendations from U.S. government agencies and leading industry communication organizations. The instructor will review the essential elements needed to attain the ACE Communications certification.

Join us for a ten-session series live. If you cannot attend some or all sessions, you will receive the session recordings you can view for 90 days after the series concludes!

Please noteEnrollment to any of the sessions or the full series does not include the ACE Communications Program Fee. In order to take the final examination, you MUST be enrolled in the ACE Communications Program. We are pleased to offer a discounted rate of the ACE Communications Program Fee as part of the Virtual Training purchase. You can find more information in the registration process below.

Registration

This virtual training is $850 for the full series or $95 for an individual session. Register now!

Questions? Contact Amy Calliari at 703.578.2506.

Agenda

Session Date/Dates Between
 and 
Date/TimeEvent
August 18
11:00 am—12:30 pm

Session 1 - Module 1: Section 3 - Roles and Responsibilities

This session covers the position of airport communications specialist (ACS) and the role they serve in providing communications coordination services in an airport setting. Attendees will be introduced to the attributes of a professional ACS, to include essential knowledge, skills, and abilities and the values and ethics required to be successful in this position. Also covered is the job description of the ACS along with providing some perceptions and realities of the job.


Trainer

8/18/2020 11:00:00 AM8/18/2020 12:30:00 PM
August 20
11:00 am—12:30 pm

Session 2 - Module 1: Section 3 - Roles and Responsibilities

This session covers the roles and responsibilities of the airport communications specialist (ACS). Attendees will be introduced to the basic areas an ACS is responsible for; i.e., telephone interrogation, and resource allocation, coordination of logistics, call prioritization, and resource networking. Also covered are the topics of airport operations, confidentiality, and risk management. We round off this session with an overview of the minimum training requirements for the ACS and some training alternatives to enhance your skills.

8/20/2020 11:00:00 AM8/20/2020 12:30:00 PM
August 25
11:00 am—12:30 pm

Session 3 - Module 1: Section 3 - Roles and Responsibilities

This session will cover the topic of stress and its effect on the airport communications specialist (ACS). Topics range on the issue of stress, its negative effects, and the stressors unique to the ACS. Also included are helpful suggestions and techniques for mitigating stress and burnout. We round of this session with news media relations and how to work with them without creating undo exposure to the airport operator.

8/25/2020 11:00:00 AM8/25/2020 12:30:00 PM
August 27
11:00 am—12:30 pm

Session 4 - Module 2: Section 1 - Liability

This session covers the topic of liability with a focus on situations of relevance to an airport communications specialist (ACS). Topics in this session include an overview of liability, liability and airports, and legal considerations in aviation. Also covered are common general liability terms and concepts.

8/27/2020 11:00:00 AM8/27/2020 12:30:00 PM
September 1
11:00 am—12:30 pm

Session 5 - Module 2: Section 1 - Liability

This session covers the topic of liability with a focus on situations of relevance to an airport communications specialist (ACS). Topics in this session include an overview in the different types of liability and legal terms relevant to the position.

9/1/2020 11:00:00 AM9/1/2020 12:30:00 PM
September 3
11:00 am—12:30 pm

Session 6 - Module 2: Section 1 - Liability

This session covers the topic of liability as it relates to the airport communication center and airport communications specialist (ACS). Topics include common mistake made in the call-receiving phase, dispatch phase, and post-dispatch phase. Also covered are topics such as community expectations, why the ACS should refrain from giving advice, and tips for testifying in court. We round off this session with more detailed information on risk management.

9/3/2020 11:00:00 AM9/3/2020 12:30:00 PM
September 8
11:00 am—12:30 pm

Session 7 - Module 2: Section 2 Interpersonal Communication

This session covers the topic of interpersonal communications and its relevance to the airport communications specialist (ACS). Topics covered in this session include an overview of interpersonal communications, interpersonal communications skills for the ACS and implications when breakdowns in the communications process occurs.

9/8/2020 11:00:00 AM9/8/2020 12:30:00 PM
September 10
11:00 am—12:30 pm

Session 8 - Module 2: Section 2 Interpersonal Communication

This session provide an overview of the communications cycle and what occurs when two people exchange ideas and develop a mutual understanding. Topics in this session include elements of the communication cycle and best practices to use when giving instructions and when following instructions. Also included in this session are concepts and best practices for effective listening. We round off this session with details on culture, diversity, and its effect on the communication process.

9/10/2020 11:00:00 AM9/10/2020 12:30:00 PM
September 15
11:00 am—12:30 pm

Session 9 - Module 3: Section3 Radio Communication Techniques

This session covers the topic of radio procedures and protocols and its relevance to the airport communications specialist (ACS). Topics covered in this session include an overview of the Federal Communications Commission (FCC) and the FCC rules and regulations that affect the airport communications center (ACC). Also covered in this session are operational procedures commonly found in the ACC such as the radio dispatch process, radio broadcast rules and specific techniques used on the radio network.

9/15/2020 11:00:00 AM9/17/2020 12:30:00 PM
September 17
11:00 am—12:30 pm

Session 10 - Module 3: Section3 Radio Communication Techniques

This session covers the topic of radio communications at controlled airports and its relevance to the airport communications specialist (ACS). Topics covered in this session include air traffic control tower radio operation and terminology, common aviation phraseology, and contingencies – light signals. Also covered are radio network basics such as frequencies and channel usage, types of radio networks used in an airport setting, emergency radio traffic, and common radio problems.

9/17/2020 11:00:00 AM9/17/2020 12:30:00 PM

Instructor

Mr. Daniel A. Morelos, ACE

Tucson, AZ

MORELOS, DANIEL