While 2020 brought many challenges and changes to our industry, we must start planning for the future! We know that traffic will eventually pick back up and there will be a strong demand for exploration. Our terminal and landside facilities must be ready to properly process this renewed demand while creating a positive passenger experience.  

Future aviation design must be flexible to appropriately pivot to crises, pandemics, or otherwise, for success. Flexibility will be a key theme to this year’s Terminal/Landside track. We will look back at lessons learned over the past year and focus on how these challenges are preparing us for a better tomorrow. 

Our team has assembled a diverse group of topics and panelists that will stimulate exciting dialogue, focusing on customer experience throughout the terminal and landside facilities. 

Rethinking the Passenger Journey – How do we regain passenger confidence while providing an enhanced experience? This session will look towards the future of the passenger experience and how airports can start to adapt now. 

Latest Trends in Landside Mobility – Connectivity, both on and off-airport, is critical to our current and future landside programs. This interactive session will look at how three airports are implementing innovative solutions now, to enhance mobility choices and the passenger journey for years to come. 

New Terminal Innovations – With terminal programs under construction across the country, airports are implementing technologies and systems to help us advance into the future. This discussion amongst airports, airlines, and design consultants will touch on some of the latest innovations in design and systems to enhance the functionality for airport operators and tenants as well as customer experience for its passengers. 

Terminal Renovations During the Pandemic – Many terminal projects may look different now in 2021 than we originally thought pre-COVID. This interactive session will discuss how the pandemic has changed terminal renovation projects midstream, focusing on a diverse mix of case studies at various phases of planning, design, and construction. 

I’m excited to bring our industry back together again at this year’s Symposium! While it may be a little bit different than years past, it will be great to (virtually) see old friends and colleagues while discussing the future of the industry that we all love. On behalf of the entire 2021 Terminal/Landside track, thank you, and look forward to seeing you in March! 
Clint Laaser, NCARB, LEED AP 
Associate Vice President  
Landrum & Brown