Thank You to Our 2023 Sponsors!

We would like to thank the following companies for their support of this year's conference.


ACS Firm

Sponsoring: Symposium Supporter

Eric L. Mercado, C.M., ACE
Chief Executive Officer
[email protected]

Concourse Projects, LLC

Concourse Projects provides manufacturer’s representation for innovative passenger experience amenities, along with program and project design, implementation and management services to airports, airlines and FBOs.

Sponsoring: Symposium Supporter

William S. (Sam) Hart
[email protected]

CXE inc.

CXE is a customer experience consulting firm providing CX solutions, including service culture optimization, training, mystery shopping, consulting, and rewards and recognition programming.

Sponsoring: Attendee Lanyards

Lise D'Andrea
President & CEO
[email protected]

FeedbackNow By Forrester

FeedbackNow is the leading real-time feedback solution for aviation. Based on intuitive physical & digital “Smiley Boxes”, our system offers full insight and impact into passenger experience.

Sponsoring: Day 1 Networking Luncheon

Chris Minton
Director of Sales, North America
[email protected]

Flagship Aviation Services

Flagship Aviation Services provides a single-source solution to meet the facility service needs of airports and airlines throughout North America.

Sponsoring: Day 1 PM Networking Break

Jennifer Steward
Senior Director, Business Development-Aviation
[email protected]

Hallmark Aviation Services

Hallmark Aviation Services specializes and provides Customer Service, Guest Experience and Lost & Found Solution with a state of the art software for airlines and airports currently in 15 US Markets.

Sponsoring: Symposium Supporter

Kenneth C. Pierce
Vice President – Operations
[email protected]

Louisville Muhammad Ali International Airport

Fly Like a Butterfly. Just 10 minutes from downtown, Louisville Muhammad Ali International Airport is a low-fare airport that draws travelers from across the beautiful state of Kentucky and Southern Indiana region. The airport offers nonstop service to more than 30 destinations, including 19 of the region’s top 20 domestic markets.

Sponsoring: Host Airport

Dan E. Mann, A.A.E.
Executive Director
[email protected]

Mars Petcare

Part of Mars, Incorporated, a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love, the 85,000 Associates across 50+ countries in Mars Petcare are dedicated to one purpose: A BETTER WORLD FOR PETS.

Sponsoring: Mobile App

Sarah Moran
Senior Manager External Affairs
[email protected]


At the core of who we are is a deep desire to do good for people, communities, and the environment.

Sponsoring: Day 1 AM Networking Break

Teyah Bair
Office and Operations Manager
[email protected]


OrangeQC's powerful inspection app and software empower in-house and third-party teams to measure airport cleaning quality, safety, and customer experience.

Sponsoring: Symposium Supporter

Matt Gornick
[email protected]

Parabit Systems

A leading global supplier to critical infrastructure for over 25 years, Parabit is proud to be a trusted aviation industry partner. Technology-rich security and self-service hardware and software solutions improve airport safety and security, enhance customer experience, and increase operational efficiency.

Sponsoring: Attendee Badges

Heather Glezen
Business Development
[email protected]

Parker Technology, LLC

Parker Technology combines parking domain expertise, flexible software platform and professional customer service center, or your staff, to ensure parking customers' problems are resolved efficiently.

Sponsoring: Welcome Reception

Kent King
Vice President, Sales
[email protected]


Software to deliver better experiences in contact centers and across every digital and physical touchpoint.

Sponsoring: Symposium Supporter

Short Édition

The Short Story Dispenser offers intellectual breaks to enchant readers, while enabling businesses with lengthy wait times to improve upon their customer experience.

Sponsoring: Day 2 PM Networking Break

Kristan Leroy
International Sales Director
[email protected]

Siemens Industry, Inc.

With our portfolio of Software, Automation, Robotics, Digital Connectivity, Customer Services and Smart Infrastructure, we make the digital transformation a success and also focus on sustainability and innovation.

Sponsoring: Day 2 AM Networking Break

Kathryn Rosser
Senior Market Manager, Aviation and Life Science
[email protected]

Sip n' Clip

Sip n’ Clip, an innovative cup/phone holder for the airplane saves your drink from being crushed in the seatback pocket. Made in the USA.

Sponsoring: Symposium Supporter

Seth Lapierre
Inventor / Owner
[email protected]

Tatvam Analytics

Tatvam uses AI to analyze the voice of the customer and make it easy for airports to measure and improve passenger experience and non-aeronautical revenue.

Sponsoring: Day 2 Networking Breakfast

James Archer
Vice President, Sales
[email protected]

TEZ Technology

TEZ is a pioneering software developer that creates cloud-based, app-free mobile payment and management solutions to enhance customer experiences in the parking industry.

Sponsoring: Day 2 Networking Lunch

Mike Simmons
Chairman and Chief Executive Officer
[email protected]

VIP Hospitality

VIP Hospitality is your best-in-class aviation partner, helping you excel in every customer-centric touchpoint at your airline or airport to ensure seamless, stellar passenger travel.

Sponsoring: Day 1 Networking Breakfast

Michael J. Workman
[email protected]