Thank You to Our 2023 Sponsors!

We would like to thank the following companies for their support of this year's conference.

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ACS Firm http://www.acsfirm.com Sponsoring: Symposium Supporter Eric L. Mercado, C.M., ACE Chief Executive Officer [email protected]
Concourse Projects, LLC Concourse Projects provides manufacturer’s representation for innovative passenger experience amenities, along with program and project design, implementation and management services to airports, airlines and FBOs. Sponsoring: Symposium Supporter William S. (Sam) Hart President [email protected]
CXE inc. www.customerserviceexperts.com CXE is a customer experience consulting firm providing CX solutions, including service culture optimization, training, mystery shopping, consulting, and rewards and recognition programming. Sponsoring: Attendee Lanyards Lise D'Andrea President & CEO [email protected]
FeedbackNow By Forrester https://www.feedbacknow.com/ FeedbackNow is the leading real-time feedback solution for aviation. Based on intuitive physical & digital “Smiley Boxes”, our system offers full insight and impact into passenger experience. Sponsoring: Day 1 Networking Luncheon Chris Minton Director of Sales, North America [email protected]
Flagship Aviation Services https://www.flagshipinc.com Flagship Aviation Services provides a single-source solution to meet the facility service needs of airports and airlines throughout North America. Sponsoring: Day 1 PM Networking Break Jennifer Steward Senior Director, Business Development-Aviation [email protected]
Hallmark Aviation Services https://hallmark-aviation.com/ Hallmark Aviation Services specializes and provides Customer Service, Guest Experience and Lost & Found Solution with a state of the art software for airlines and airports currently in 15 US Markets. Sponsoring: Symposium Supporter Kenneth C. Pierce Vice President – Operations [email protected]
Louisville Muhammad Ali International Airport http://www.flylouisville.com Fly Like a Butterfly. Just 10 minutes from downtown, Louisville Muhammad Ali International Airport is a low-fare airport that draws travelers from across the beautiful state of Kentucky and Southern Indiana region. The airport offers nonstop service to more than 30 destinations, including 19 of the region’s top 20 domestic markets. Sponsoring: Host Airport Dan E. Mann, A.A.E. Executive Director [email protected]
Mars Petcare https://www.bettercitiesforpets.com/resource/airport/ Part of Mars, Incorporated, a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love, the 85,000 Associates across 50+ countries in Mars Petcare are dedicated to one purpose: A BETTER WORLD FOR PETS. Sponsoring: Mobile App Sarah Moran Senior Manager External Affairs [email protected]
MaskIT LLC www.maskit.us At the core of who we are is a deep desire to do good for people, communities, and the environment. Sponsoring: Day 1 AM Networking Break Teyah Bair Office and Operations Manager [email protected]
OrangeQC https://www.orangeqc.com/ OrangeQC's powerful inspection app and software empower in-house and third-party teams to measure airport cleaning quality, safety, and customer experience. Sponsoring: Symposium Supporter Matt Gornick Founder/Owner [email protected]
Parabit Systems https://www.parabit.com/aviation-transit A leading global supplier to critical infrastructure for over 25 years, Parabit is proud to be a trusted aviation industry partner. Technology-rich security and self-service hardware and software solutions improve airport safety and security, enhance customer experience, and increase operational efficiency. Sponsoring: Attendee Badges Heather Glezen Business Development [email protected]
Parker Technology, LLC http://www.helpmeparker.com Parker Technology combines parking domain expertise, flexible software platform and professional customer service center, or your staff, to ensure parking customers' problems are resolved efficiently. Sponsoring: Welcome Reception Kent King Vice President, Sales [email protected]
Qualtrics https://www.qualtrics.com/ Software to deliver better experiences in contact centers and across every digital and physical touchpoint. Sponsoring: Symposium Supporter
Short Édition The Short Story Dispenser offers intellectual breaks to enchant readers, while enabling businesses with lengthy wait times to improve upon their customer experience. Sponsoring: Day 2 PM Networking Break Kristan Leroy International Sales Director [email protected]
Siemens Industry, Inc. https://www.siemens.com/global/en/markets/aerospace.html With our portfolio of Software, Automation, Robotics, Digital Connectivity, Customer Services and Smart Infrastructure, we make the digital transformation a success and also focus on sustainability and innovation. Sponsoring: Day 2 AM Networking Break Kathryn Rosser Senior Market Manager, Aviation and Life Science [email protected]
Sip n' Clip Sip n’ Clip, an innovative cup/phone holder for the airplane saves your drink from being crushed in the seatback pocket. Made in the USA. Sponsoring: Symposium Supporter Seth Lapierre Inventor / Owner [email protected]
Tatvam Analytics https://tatvaminsights.com/ Tatvam uses AI to analyze the voice of the customer and make it easy for airports to measure and improve passenger experience and non-aeronautical revenue. Sponsoring: Day 2 Networking Breakfast James Archer Vice President, Sales [email protected]
TEZ Technology TEZ is a pioneering software developer that creates cloud-based, app-free mobile payment and management solutions to enhance customer experiences in the parking industry. Sponsoring: Day 2 Networking Lunch Mike Simmons Chairman and Chief Executive Officer [email protected]
VIP Hospitality http://www.viphospitalityservices.com VIP Hospitality is your best-in-class aviation partner, helping you excel in every customer-centric touchpoint at your airline or airport to ensure seamless, stellar passenger travel. Sponsoring: Day 1 Networking Breakfast Michael J. Workman President [email protected]