Airport Customer Experience Symposium

April 3-5, 2023 | Louisville, Kentucky

Airports play an essential role in the passenger journey. As airport operators, service providers and industry experts, how can we craft customer experiences and volunteer/ambassador programs that deliver five-star service? Join AAAE and ACI-NA to explore best practices and emerging trends in airport CX as we bring you an informative and interactive program that highlights all facets of the airport customer experience and volunteer/ambassador programs.

Who Should Attend?

Any professional interested in learning about aviation trends or meeting industry leaders, including:

  • Airport concessions professionals
  • Airport customer service professionals
  • Airport directors
  • Airport operations professionals
  • Airport public affairs professionals
  • Marketing directors
  • Passenger services professionals

Special thanks to our host airport:

Louisville International Airport