Airport employees increasingly encounter passengers and colleagues experiencing mental health or substance use crises. Many lack training to respond effectively, leading to negative outcomes. De-Escalation & Crisis Communiactions addresses the urgent need for behavioral health awareness and intervention skills to promote a safer airport environment.
Designed for airport personnel, the course examines how mental health, substance use, and wellness intersect with airport priorities such as security, safety, customer service, and operations. Participants will learn to recognize crisis signs, apply safe and empathetic intervention techniques, and manage their own emotional responses during high-pressure interactions.
Upcoming Courses
