AAAE/ACI-NA
Airport Customer Experience Symposium

April 7–10, 2026 | San Jose, CA

Presented in Partnership with

Hosted by

ACI-NA
San Jose Mineta International Airport

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About the Symposium

Airports are the gateway to unforgettable journeys, and you are the gatekeeper to unparalleled customer experiences.

Elevate your strategies and dive into the world of five-star service by joining us April 7–10 in San Jose, California, for the Airport Customer Experience Symposium, presented in partnership with Airports Council International - North America (ACI-NA).

This isn't just any symposium; it's a dynamic gathering of airport customer experience and volunteer/ambassador program managers designed to explore best practices and emerging trends.

Our program will spotlight every aspect of the airport customer experience and the magic of volunteer/ambassador programs. Get inspired, network with the brightest minds and your favorite industry friends, and discover the secrets to taking customer satisfaction to new heights.

2025 ACES
2025 ACES

Symposium Agenda

Exciting things are in the works! The planning committee and staff are hard at work developing a dynamic agenda for this year’s conference. Session topics and speakers will be announced soon.

Registration Fees & Deadlines

2026 REGISTRATION FEES

  On/Before
February 20, 2026
After
February 20, 2026
AAAE/ACI-NA Member $975 $1,175
Non-Member $1,375 $1,575

 

Cancellation Policy:

Registrations, cancellations and refund requests must be submitted in writing. All cancellation requests for registrations received on or before Friday, March 20, 2026, are subject to a $125 cancellation processing fee; approved refunds will be processed after the meeting takes place. There will be no refunds of any kind after this date. Cancellations with outstanding invoices received within two weeks of the start of the conference, will require full payment on the balance due. Refunds will not be provided, and balance dues will not be forgiven for no-shows. Substitutions within the same conference will be accepted without penalties. The difference between member and non-member price will be charged if a non-member replaces a member. Substitutions will be accepted with a written request to AAAEmeetings@aaae.org. The individual substituting for the original registrant is responsible for all financial obligations (balance due; difference in fees due to membership type) associated with that substitution. For all inquiries regarding cancellations, refunds and substitutions, please contact the AAAE Meetings Department at 703.824.0500 or email AAAEmeetings@aaae.org. By submitting a completed registration form, you acknowledge that you have read and understand the cancellation policy. Please note failure to receive a confirmation letter before an event will not be grounds for a refund or credit.

Hotel & Travel

Hotel Accommodations

All conference programming, unless otherwise noted, will be held at the Signia by Hilton San Jose, located at 170 S Market Street, San Jose, CA 95113.

For your convenience, a block of rooms has been made available and all attendees will receive a rate of $259 per night (single/double). The last day to receive this discounted rate is Friday, March 13, 2026. Rooms may sell out before this date, so be sure to make your reservation today!

To book your room, please use the online reservation link or call the hotel directly at 408-998-1900 and ask for the AAAE Customer Experience group rate. Cancellation of guaranteed reservations must be received 48 hours prior to arrival in order to avoid charges.

Make a Lasting Impression by
Sponsoring & Exhibiting!

The Airport Customer Experience Symposium is the most vibrant and engaging networking opportunity of the year for airport CX and volunteer/ambassador program professionals, partners, and service providers. By sponsoring, you will reinforce brand loyalty and show current and potential clients that your company is committed to customer experience in the aviation industry.

Events are sold on a first-come, first-served basis. Tabletop exhibits are included as a sponsorship benefit and will not be sold as a standalone opportunity until all sponsored events and items are sold, and will only be sold if space is still available.

Contact Gwen Basaria to secure your sponsorship and check availability!

Sponsorship Benefits

  • One or more complimentary registration(s), depending on sponsorship

  • Complimentary table-top exhibit space at the conference (approximate 8x8 space with 6' table and two chairs)

  • Your logo on the Symposium website and mobile app

  • Signage prominently displayed at the conference, in addition to the Symposium PowerPoint loop

  • Opportunity to provide an item for Shop 'Til You Drop swag swap

  • Verbal recognition during the Symposium

  • Advance roster of attendees

Sponsorship Opportunities

Intro Networking Session (Tuesday, April 7)

$3,500

Welcome Reception (Tuesday, April 7)

$4,500

Breakfast with Exhibitors (Wednesday, April 8)

$3,500

AM Networking Break with Exhibitors (Wednesday, April 8) $2,750
Networking Lunch (Wednesday, April 8) $4,500
PM Networking Break with Exhibitors (Wednesday, April 8) $2,750
All Day Beverage Station (Wednesday, April 8) $4,000
Breakfast with Exhibitors (Thursday, April 9) $3,500
AM Networking Break with Exhibitors (Thursday, April 9) $2,750
Networking Lunch (Thursday, April 9) $4,500
PM Networking Break with Exhibitors (Thursday, April 9) $2,750
All Day Beverage Station (Thursday, April 9) $4,000
Attendee Badges $3,750
Attendee Lanyards $3,750
Mobile App $3,750

 

Contact Information

Questions? Contact Us!

Program Information

Gwen Basaria, AAAE
703.797.2540

Raechel King, ACI-NA
202.293.8500

 

Registration & Hotel

Jonna Thoma, CMP, AAAE
703.797.2578

Sponsorship & Exhibits

Gwen Basaria, AAAE
703.797.2540