Airports are bell-weathers of innovation and progress, constantly evolving to meet the needs of the millions of people who pass through every day. They are also increasingly complex, as they strive for a seamless passenger experience, better sustainability, and secure and efficient operations.

This year’s conference offers a front-row seat to the innovations that are reshaping the industry. From AI-driven intelligence and hyper-personalized passenger experiences to advanced mobility solutions and creative revenue strategies, these sessions provide the insights needed to drive the future of air travel.

As Innovation Track Host for the 2025 Airport Design and Construction Symposium, I’m thrilled to invite you to our slate of sessions on the future of airport operations. It has been an honor working with leaders across the profession on what I am confident will be a dynamic, valuable experience for our colleagues.

Hyper-Personalization: Optimizing the Passenger Experience Across Traveler Needs and Preferences
Wednesday, March 12th, 2:45 – 4 p.m.
Moderator: Susannah Benjamin, Faith Group, LLC
The modern traveler expects a seamless, tailored journey. Discover how leading airports and airlines use AI to deliver customized promotions, dining recommendations, and even in-flight entertainment, setting a new standard for passenger satisfaction.

Practical Mobility: Where and When AAM Fits into an Airport Ecosystem
Thursday, March 13th, 10:15 – 11:30 a.m.
Moderator: Zack Shuman, Woolpert, Inc.
With the FAA set to certify the first eVTOL aircraft by 2025, the conversation around Advanced Air Mobility (AAM) has never been more critical. This session explores how electric vertical takeoff and landing (eVTOL) aircraft will integrate into airport infrastructure, easing congestion and transforming urban transportation.

True Airport Intelligence: Unlocking the Power of AI and Digital Transformation
Thursday, March 13th, 1:45 – 3 p.m.
Moderator: Eve Machol, Microsoft
Artificial intelligence is transforming airport operations—boosting efficiency, security, and the passenger experience. Learn how global hubs like Munich, Dubai, Changi, and Heathrow are leveraging AI for predictive maintenance, optimized passenger flow, and enhanced security.

Revenue Generation: Creative Ways to Make Money in Airports
Thursday, March 13th, 3:45 – 5 p.m.
Moderator: Mike Mullaney, Landrum & Brown, Inc.
Airports are innovating beyond traditional revenue streams, tapping into retail, food and beverage, real estate, and even ground transportation. With Dubai International Airport generating $1.5 billion in duty-free sales, this session explores how airports worldwide can capitalize on non-aeronautical opportunities.

In this time of enormous change, keeping up-to-date on trends, ideas, and innovations has never been more vital – and events like the ADCS provide essential forums to share and exchange knowledge, enable collaboration, and help to channel curiosity and value-focused analysis into powering continuous innovation in the industry.

We look forward to having you join us in these conversations shaping the future of aviation. See you in San Antonio!