The Rental Car Industry & Airports Workshop
May 5-7, 2025 | Nashville, TN
Presented in Partnership with
Special Thanks to Our Host Airport
The countdown to this event is over!
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About the Workshop
The AAAE/Jacobsen|Daniels Rental Car Industry and Airports Workshop brings together airport management, rental car representatives, consultants, and designers to discuss issues of common concern and consider potential solutions in a collegial and relaxed environment. Examine the issues surrounding rental car operations, facilities, and competition during this day-and-a-half interactive workshop.
Workshop Agenda
Subject to change. Please check back for updates.
Monday, May 5, 2025
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Registration
4:30-5:30 p.m. Gateway Foyer
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Welcome Reception
5-6 p.m. BNA Sky Pavilion Rooftop
Sponsored by Avis Budget Group
Tuesday, May 6, 2025
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Registration
7:30 - 4 p.m. Gateway Foyer
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Networking Breakfast
7:30-8 a.m. Gateway C
Sponsored by MVI Facility Services
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Welcome Remarks
8-8:30 a.m.
Speakers:
Holly Ackerman, Associate Vice President, Global Operations, AAAE
Carter Strothman, P.E., LEED-AP, Vice President, Jacobsen|Daniels
Doug Kreulen, A.A.E. (invited), President and Chief Executive Officer, Metropolitan Nashville Airport Authority -
Session 1: Rental Car Industry Trends
8:30- 9:15 a.m.
Hear from an executive from the rental car industry who will provide an update on the rental car industry, what is new in the business, what is important to the rental car operators, and what are the opportunities and challenges ahead for this important business operating at every commercial airport.
Introduction:
Carter Strothman, P.E., LEED-AP, Vice President, Jacobsen|Daniels
Speaker:
Peter VanValkenburg, Vice President, Airport Properties & Relations, Enterprise Mobility -
Session 2: Bridging the Gap: Managing Demand Before New RAC Facilities Open
9:15 - 10:15 a.m.
Managing rental car demand before facilities can be expanded is challenging, but it is a necessity at many airports where funding and/or competing projects make building or expanding rental car facilities more difficult or lower on the priority list. By employing a combination of strategies, airports and their rental car partners can work to manage rental car supply and demand effectively while working/planning for future facility.
Moderator:
Jacob Sotsky, Vice President, Jabobsen|Danielson
Speakers:
Traci Holton, Vice President - New Horizon, Nashville International Airport
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Refreshment Break
10:15-10:45 a.m. Gateway C
Sponsored by Walter P Moore
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Session 3: ConRAC Costs on the Rise: Navigating Affordability in Rental Car Facilities
10:45-11:45 a.m.
CFC rates are increasing to levels previously thought unimaginable, in order to be able to support planned new ConRAC projects. This session will explore the issues driving this trend, from the perspectives of the airport sponsor, the rental car industry, the facility planner/architect, the facility operator, and the common use transportation operator.
Moderator:
Michael Coplon, Director, Ricondo & Associates
Speakers:
Eric Johnson, C.M., CCIM, Senior Vice President & Chief Revenue Officer, Nashville International Airport
Wesley Wong, Jr., Chairman and Principal, Demattei Wong Architecture, Inc.
Matt Wagener, Director, Airport Properties and Relations, Enterprise Mobility
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Session 4: ConRAC Financing Options and Delivery
11:45-12:45 p.m.
All airports need to manage risk and deliver value by balancing project cost, functionality, quality and passenger experience. Given an airport’s specific circumstances and goals, what is the best way to do that? Design-Build? Progressive Design-Build, Construction manager at risk (CMAR)? Public-private partnership (PPP/P3)? Alliance Delivery Model? This discussion will focus on the pros and cons of each approach giving airports a framework for making these decisions.
Moderator:
Amy Barnes, Chief Development Officer, Conrac Solutions
Speakers:
Jeff Weiner, Principal, PGAL Architects
Aurora Ritter, Manager of Airport Economic Development, Reno-Tahoe Airport Authority
Slone Isselhard, Associate, Kaplan Kirsch
Tom Curtin, Senior Policy Advisor, Meridiam
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Networking Lunch
12:45 -2 p.m. Gateway C
Sponsored by Nashville International Airport
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Session 5: Service Center Site Operations and Major Maintenance: Planning for Long-Term Success
2-3 p.m.
This session will focus on the critical importance of addressing operational strategies and major maintenance needs during the planning and development phases of airport facilities. Topics include how to anticipate maintenance challenges before construction begins, the benefits of involving third-party operators early in the process, and the unique considerations for smaller airports. The discussion will extend beyond traditional consolidated rental car facilities (ConRACs).
Moderator:
Payal Harrell, Principal, PGAL
Speakers:
Shawn Gregory, Director, Process Improvement and Quality Systems, MVI Facility Services
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Deadline for submitting questions for the Ask-a-RAC session
2 p.m.
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Session 6: Electric Vehicles in Airport and Rental Car Operations - The Current State of Charge
3-4 p.m.
Join us for a primer on airport electrification. Learn how NREL’s research is shaping an EV planning tool tailored for airports and the key questions you should be asking. Discover strategies for overcoming grid limitations by collaborating with utilities and exploring innovative solutions. Find out what you need to know to stay ahead.
Moderator:
Josh Blum, Vice President, Global Real Estate & Concessions, The Hertz Corporation
Speakers:
Jeremiah Hartley, Airport Rental Car Manager, Seattle Tacoma International AirportScott Anderson, Managing Director, Conrac Solutions Operators
Matt Cloud, Director Strategy & Electric Vehicles, Enterprise MobilityJeffrey Luna, Regional Properties Director, Avis Budget Group
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Networking Break
4 -4:15 p.m.
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Session 7: Customer Experience Innovations Through Design and Operational Efficiencies (Adapting to Shifts in Traveler Behavior in Rental Car Facilities)
4:15-5 p .m.
Discover innovative approaches to rental car facility design, incorporating electric vehicle infrastructure, sustainability, and cutting-edge technologies. Learn how to balance aesthetics, functionality, and cost while planning adaptable, future-ready facilities for airports of all sizes.
Moderator:
Lisa Leyva, Vice President Concessions, Metropolitan Nashville Airport Authority
Speaker:
Matthew Wiegand, Senior Manager-Facility Planning and Programming, Enterprise MobilityPayal Harrell, Principal, PGAL
Wednesday, May 7, 2025
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Continental Breakfast
8 -8:30 a.m.
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Session 8: Breakfast with Industry Experts - Build Your Circle
8:30-9:15 a.m.
Sponsored by Jacobs
Have your specific questions answered in a small group setting. Grab your breakfast and coffee and visit the “roundtable” of your choice for conversations with industry experts, industry representatives, and colleagues at specific topic tables to discuss the most recent trends in their areas of expertise.
Moderator:
Carter Strothman, P.E., LEED-AP
Vice President
Jacobsen|DanielsTable 1: BNA Airport Improvement Story
Traci Holton, Vice President - New Horizon, Nashville International AirportTable 2: Facility Management and Options
Scott Anderson, Managing Director, Conrac Solutions OperatorsTable 3: Concession and Use Agreements 101 – Jim Branda, Vice President, Ricondo
Table 4: Navigating Legal and Regulatory Challenges in Rental Car Agreements – Peter VanValkenburg, Vice President, Airport Properties & Relations, Enterprise Mobility
Table 5: NEPA – Environmental Issues – Margaret Martin, Partner, Thompson Burton, PLLC
Table 6: Not-So-Small Airport Issues & Opportunities
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Session 9: Peer-to-Peer Car Sharing: Impacts on Airport Revenue and Operations
9:15 - 10 a.m.
Peer-to-Peer Car Sharing businesses are becoming prevalent at a growing number of airports. Speakers at this session will be sharing their views on topics including operating agreements with airports and the terms of those agreements; enforcement mechanisms; and revenue opportunities. The experiences and views of this session’s audience will be strongly encouraged so be prepared to actively participate.
Moderator:
Aaron Flake, Director, Parking and Ground Transportation - Business Strategy, Nashville International Airport
Speakers:
Amy Edinger, C.M., Senior Vice President, Commercial Business Development, Denver International Airport
Joel Feldman, C.M., Senior Manager, Airport Concessions, Tampa International Airport
Jeffrey Luna, Regional Properties Director, Avis Budget
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Refreshment Break
10-10:20 a.m. Gateway C
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Session 10: Monetizing the Curb – Protecting Your Investments
10:20-11:05 a.m.
This session will delve into strategies for optimizing revenue from curbside operations at airports, focusing on the dynamic interplay between various stakeholders in the ground transportation sector. The discussion will examine the ongoing competition for customers, highlighting partnerships between transportation network companies (TNCs), taxis, hotel shuttles, and rental car companies.
Speaker:
Scott Goldstein, Director of Facility Planning, Programming & Architecture, Enterprise Mobility
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Session 11: Ask a RAC: Airport – Rental Car Interactive Game
11:05- 12:05 p.m.
Back by popular demand! This year’s Ask a RAC will provide an interactive presentation to answer questions/hot topics posed by conference attendees.
Submit your questions today!
Moderator:
Scott Goldstein, Director of Facility Planning and Programming & Architecture, Enterprise MobilityPanelists:
Peter VanValkenburg
Vice President, Airport Properties & Relations
Enterprise Mobility
Jeffrey Luna
Regional Properties Director
Avis Budget
Josh Blum
Vice President, Global Real Estate & Concessions
The Hertz Corporation -
Closing Remarks
12:05 p.m.
Registration Fees and Deadlines
You acknowledge that in registering for and attending this AAAE event, you agree to adhere to the cancellation policy noted below, AAAE Duty of Care, and AAAE's Code of Conduct and Terms and Conditions.
If you are not seeing the correct pricing appear for your member type, please contact member.services@aaae.org to complete your registration for this event.
2025 REGISTRATION FEES
On/Before March 21, 2025 |
After March 21, 2025 |
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Airport Member | $665 | $690 |
Airport Non-Member | $690 |
$715 |
Corporate Member | $725 |
$775 |
Corporate Non-Member | $800 |
$850 |
AAAE accepts registration regardless of race, religion, sexual orientation, sex, physical disability and national or ethnic origin. This includes but is not limited to admissions, employment and educational services. If you require any special assistance to participate or have special dietary requirements, email aaaemeetings@aaae.org.
Cancellation Policy:
Registrations and cancellations must be submitted in writing. Cancellation requests received before Friday, April 18, 2025, are subject to a $125 processing fee and will be processed after the meeting takes place. There will be no refunds after this date. Substitutions will be accepted without penalties and no-shows will be billed. For all inquiries regarding cancellations and refunds, please contact the AAAE Meetings Department at 703.824.0500 or email aaaemeetings@aaae.org. By submitting a completed registration form, you acknowledge that you have read and understand the cancellation policy.
NOTE: AAAE reserves the right to postpone or cancel an event if the number of registrants is insufficient; due to acts of God; or any other reason beyond AAAE’s control. In this event, we will notify all registrants and credit the full registration fee towards another AAAE meeting, product or service. However, any costs incurred by the registrant, such as hotel cancellation or airline penalties, are the responsibility of the registrant. Confirmation letters will be emailed to attendees within two weeks of receipt of registration. However, if you have not received a confirmation email two business days prior to the meeting, and you enrolled at least two weeks prior to the meeting, please contact the AAAE Meetings Department at 703.824.0504 or AAAEmeetings@aaae.org. Please note failure to receive a confirmation letter before an event will not be grounds for a refund.
Media Access Policy
AAAE reserves the right to grant at its sole discretion access to TV, radio and print media organizations or individuals that have registered and received prior authorization from AAAE at least 72 hours prior to an AAAE event they wish to cover. Due to the sensitive nature of some discussions, not all sessions at some AAAE events will be open to media. AAAE retains the sole right to grant or refuse media access for any event or section of an event it operates.
Hotel & Travel

Hotel Accommodations
All conference sessions will be held at the Hilton BNA Nashville Airport Terminal, located at 2 Terminal Drive, Nashville, TN. For your convenience, a block of rooms has been made available and all attendees will receive a rate of $199 per night (single/double).
The last day to receive this discounted rate is Friday, April 11, 2025. Rooms may sell out before this date, be sure to make your reservation today! Reservations made after this date only can be honored on a space available basis at the hotel’s prevailing rates.
Cancellations received prior to 48 hours of arrival will not be charged.
Transportation
The Hilton BNA Nashville is located on Nashville International Airport property and is walking distance from the terminal. Downtown Nashville is 8 miles away from the airport and local taxis and TNC companies can provide you transportation.
Air Travel
United Airlines and Delta Air Lines have been selected as the official air carriers for this meeting.
United Airlines has been selected as one of the official air carriers for this meeting. You may book online via www.united.com and enter the Offer Code ZQ59414458 in the Offer Code box or call United Reservations Meetings Desk at 800.426.1122 and provide the Z Code ZQ59 and Agreement Code 414458. For all tickets issued through United Meetings Reservations Desk, there will be a $25 per ticket service fee collected. This fee is subject to change without notice. Such service fee is nonrefundable and applies to all itineraries, one-way or round-trip. Black-out dates apply.
Delta Air Lines is pleased to offer special discounts for American Association of Airport Executives. Please click here to book your flights. You may also call Delta Meeting Network® at 1.800.328.1111* Monday–Friday, 7 a.m. – 7:30 p.m. (CT) and refer to Meeting Event Code NY3L2.
*Please note there is not a service fee for reservations booked and ticketed via our reservation 800 number.
Sponsorship
This workshop is designed to provide business executives with an edge in developing meaningful working relationships in the airport rental car industry. If your company wants to expand its business markets in this market, you need to increase your company's visibility at this event by sponsoring.
Events are sold on a first-come, first-served basis. If your company is seeking additional exposure, special opportunities also may be arranged. To sponsor the workshop, contact Holly Ackerman at holly.ackerman@aaae.org.
Contact Information
Questions? Contact Us!
Program & Sponsorship Information
Holly Ackerman
703.578.2507
Registration & Hotel Information
Dan Reilly
703.797.2526
Press & Media Inquiries
Brian Kalish
703.575.2461