Airport employees increasingly encounter passengers and coworkers experiencing mental health or substance use crises. This training course equips airport personnel with the awareness, communication tools, and intervention skills needed to respond safely and empathetically. Participants will learn to recognize crisis indicators, apply de-escalation techniques, and manage stress responses during challenging situations. Through expert-led discussions, attendees will gain practical strategies to strengthen emotional intelligence, promote wellness, and foster a safer, more supportive airport environment.
This curriculum is designed to provide Airport Operators guidance to implement a well-rounded approach to their winter operations training needs. This training occurs in conjunction with the Winter Operations Management Conference.
This course is designed to help airports prepare for airfield construction projects and understand the implementation of airfield construction safety and phasing plans. Discussion will include the regulatory information provided in FAA Advisory Circular: Guidance for Construction Safety and Phasing Plans. The instructor will explore real world examples to help attendees understand how to meet the obligations for different types of projects and will provide examples for keeping the airfield environment safe during construction projects.